FAQs
What delivery options do you offer?
We offer standard, express delivery and pick-up at a collection point to suit your needs.
How to track my order ?
A tracking number will be provided to you to track the shipment of your order in real time. And if you wish, you can contact our customer service from Monday to Friday from 9 a.m. to 5 p.m. at +32 2 586 48 08
What is your return policy ?
You may return products within 30 days of purchase if you are not completely satisfied.
What is the delivery delay ?
48H. As soon as we have received payment for your order, you will receive it within 2 working days.
We ship our orders within 24 hours via the professional delivery service UPS! This delay of course depends on the availability of our products which are indicated on our site. We may have supply defects on certain products. In this case, we notify the customer as soon as possible in order to offer them an equivalent product or a refund.
What payment methods do you accept?
We accept PayPal, bank transfers, and credit cards to make your shopping experience easier.
Are your products guaranteed?
Yes, all our products benefit from a 2-year warranty, in compliance with European legislation. to give you peace of mind.
How to contact customer service?
Our customer service is at your disposal via e-mail or telephone on +32 2 586 48 08 and info@daurema.be
How to benefit from after-sales service?
For any after-sales service needs, please contact our customer service who will guide you through the process.
Are your batteries ecological?
Absolutely, we allow you to replace HS cells instead of throwing away the entire battery.
What precautions should be taken when installing a battery?
Be sure to follow the instructions provided and check compatibility with your device.
How do our batteries support a sustainable lifestyle?
Daurema batteries are designed to be fully repairable, extending their life and reducing waste.
What is the average lifespan of a reconditioned battery?
- Thanks to repairability, their lifespan is considerably extended compared to traditional batteries.
Can we increase the capacity of an existing battery?
Modular design allows for adjustments and improvements, including capacity increases.
How do we recycle used batteries at Daurema?
Daurema promotes recycling and reconditioning, integrating reused cells into manufacturing.
What are the advantages of reconditioned batteries compared to new ones?
They offer a more ecological and economical solution, without sacrificing performance.
How do you check the quality of a battery before reconditioning it?
Each cell is rigorously tested to ensure safety and effectiveness.
What are the steps in the battery reconditioning process?
The process includes disassembly, cell testing, replacement of worn components, and reassembly.
Are reconditioned batteries compatible with all devices?
Daurema aims for wide compatibility, but it is recommended to check for each device or contact us if in doubt.
How to participate in Daurema's recycling initiative?
Customers are encouraged to return their old batteries for reconditioning or recycling.